The advocate of clients
The Client Advisory Committee (CAC) helps MOSAIC effectively address issues that affect immigrants and refugees in the course of their settlement and integration into Canadian society.
Clients are the heart of what we do here at MOSAIC, so we have created the Client Advisory Committee to work alongside us. The volunteer group of former MOSAIC clients is an important and unique committee that is key to our client centred-approach, helping inform our program design and better integrate client feedback.
The MOSAIC Client Advisory Committee is a volunteer body whose role is to assist in the continual improvement to the services of our clients and to our continued CARF accreditation. Volunteers are immigrants, from all walks of Canadian society, who have previously used MOSAIC services. As the voice of MOSAIC clients, the Client Advisory Committee ensures our programs continue to meet the needs of immigrants and refugees and ensure their integration into Canadian society. As such, the Client Advisory Committee provides feedback and recommendations to MOSAIC management to improve the quality of services to ensure high client satisfaction. The Client Advisory Committee has input on organizational strategy, program quality assurance and improvement and helps maintain CARF accreditation.
The CAC, as the advocate of clients, looks into the organizational strategies, client satisfaction surveys and other related documents, and provides timely feedback, suggestions and recommendations to MOSAIC management to help improve client service experience at MOSAIC.
- Immigrants who have received service from MOSAIC in the past
- Immigrants with professional experiences
- Client oriented professionals who are passionate about giving back to their community, in whatever field they are
- Participate and contribute in committee meetings once every month – 3rd Tuesday, from 6:00 pm to 8:00 pm, at MOSAIC’s office on Commercial Drive
- Work with the team to review organizational strategies, client surveys and MOSAIC’s policies, procedures and records
- Engage in and contribute to the intellectual discussions with focus on improving overall client service experience offered by MOSAIC
- Provide timely feedback and suggestions
- Take ownership of actions voluntarily and meet deadlines agreed upon
- To meet, interact and network with some of the brightest immigrant minds
- To volunteer with one of the best immigrant service organizations in BC, Canada
- To receive reference letters for volunteer work performed
- To receive a certificate on volunteering from MOSAIC after completing 100 hrs
Current CAC Members
Amador was born and raised in the Philippines and arrived in BC in July of 2008. His professional background includes senior management responsibilities in Finance, Human Resources, IT and Project Management as well as key roles in strategic and corporate planning. An accountant by profession (CMA, CPA), he is also a Project Management Professional (PMP) and an MBA. He has experienced working across a broad range of organizations, from small manufacturing and service start-ups to large financial, consumer and telecommunications firms.
His more recent experience is with a health regulatory nonprofit organization in the province. His recent volunteer experience includes serving as a member of the Advisory Board of CPA Canada’s Community Connect (Financial Literacy) program as well as helping a nonprofit evaluate business plans for a global school business plan competition, as a U.N. online volunteer. He is looking forward to doing his part in helping new immigrants live a productive life in Canada.
Now a Tai Chi practitioner and have knowledge of Tai Chi Chuan ( hand form ), Tai Chi Swords, Tai Chi Kong Fu Fan, Tai Chi Push Hand, Tai Chi Fochen and Qigong natural healing exercise call “wai dan gong ” and Holistic Stretching and Meditation Exercise call “weichun gong” or chinese yoga. At present teaching those above exercises in some community center and also at MOSAIC , Rosser branch.
Being an immigrant, Eric knows the challenges of the integration into the Canadian society and he always feels grateful to all the support from the Canadian Government and, particularly, MOSAIC. It is his choice to give-back by volunteering in various projects/programs and serving as a member of Client Advisory Committee is definitely his most favorite so far.
Additionally, he has established H2S safety services for off-shore oil and gas rigs and his teaching/research activities were in Production/Management, Quality, and Technology Management. Abbas enjoys serving on the Client Advisory Committee of MOSAIC, and would like to help new immigrants find their route to success and effectively join Canadian society.
In joining MOSAIC’s CAC, Sandra looks forward to contribute to the constant improvement of services provided to new comers.