The advocate of clients
The Client Advisory Committee (CAC) helps MOSAIC effectively address issues that affect immigrants and refugees in the course of their settlement and integration into Canadian society.
Clients are the heart of what we do here at MOSAIC, so we have created the Client Advisory Committee to work alongside us. The volunteer group of former MOSAIC clients is an important and unique committee that is key to our client centred-approach, helping inform our program design and better integrate client feedback.
The MOSAIC Client Advisory Committee is a volunteer body whose role is to assist in the continual improvement to the services of our clients and to our continued CARF accreditation. Volunteers are immigrants, from all walks of Canadian society, who have previously used MOSAIC services. As the voice of MOSAIC clients, the Client Advisory Committee ensures our programs continue to meet the needs of immigrants and refugees and ensure their integration into Canadian society. As such, the Client Advisory Committee provides feedback and recommendations to MOSAIC management to improve the quality of services to ensure high client satisfaction. The Client Advisory Committee has input on organizational strategy, program quality assurance and improvement and helps maintain CARF accreditation.