The advocate of clients

The Client Advisory Committee (CAC) helps MOSAIC effectively address issues that affect immigrants and refugees in the course of their settlement and integration into Canadian society.

Clients are the heart of what we do here at MOSAIC, so we have created the Client Advisory Committee to work alongside us. The volunteer group of former MOSAIC clients is an important and unique committee that is key to our client centred-approach, helping inform our program design and better integrate client feedback.

The MOSAIC Client Advisory Committee is a volunteer body whose role is to assist in the continual improvement to the services of our clients and to our continued CARF accreditation. Volunteers are immigrants, from all walks of Canadian society, who have previously used MOSAIC services. As the voice of MOSAIC clients, the Client Advisory Committee ensures our programs continue to meet the needs of immigrants and refugees and ensure their integration into Canadian society. As such, the Client Advisory Committee provides feedback and recommendations to MOSAIC management to improve the quality of services to ensure high client satisfaction. The Client Advisory Committee has input on organizational strategy, program quality assurance and improvement and helps maintain CARF accreditation.

The CAC, as the advocate of clients, looks into the organizational strategies, client satisfaction surveys and other related documents, and provides timely feedback, suggestions and recommendations to MOSAIC management to help improve client service experience at MOSAIC.

CAC expects the following attributes from its potential CAC members:

  • Immigrants who have received service from MOSAIC in the past
  • Immigrants with professional experiences
  • Client oriented professionals who are passionate about giving back to their community, in whatever field they are
  • Participate and contribute in committee meetings once every month – 3rd Tuesday, from 6:00 pm to 8:00 pm, at MOSAIC’s office on Commercial Drive
  • Work with the team to review organizational strategies, client surveys and MOSAIC’s policies, procedures and records
  • Engage in and contribute to the intellectual discussions with focus on improving overall client service experience offered by MOSAIC
  • Provide timely feedback and suggestions
  • Take ownership of actions voluntarily and meet deadlines agreed upon
  • To meet, interact and network with some of the brightest immigrant minds
  • To volunteer with one of the best immigrant service organizations in BC, Canada
  • To receive reference letters for volunteer work performed
  • To receive a certificate on volunteering from MOSAIC after completing 100 hrs
MOSAIC invites volunteers for its Client Advisory Committee (CAC). Please contact Katie Zawaideh, Senior Manager of Quality Improvement and Data Management at 604 254 9626 or kzawaideh@mosaicbc.org.
Coming soon.
Coming soon.

Current CAC Members

Abbas AbedianAbbas was born and raised in Iran. He holds an undergraduate degree and a PhD in Industrial Engineering/Operations Research from the United States. He has more than 10 years of experience in the management/planning/quality of mega projects mostly in the oil and gas industry. He has planned and delivered multifaceted training programs to all levels of staff and leadership in PMBOK standards, EFQM, and PMO.

Additionally, he has established H2S safety services for off-shore oil and gas rigs and his teaching/research activities were in Production/Management, Quality, and Technology Management. Abbas enjoys serving on the Client Advisory Committee of MOSAIC, and would like to help new immigrants find their route to success and effectively join Canadian society.

Amador Astudillo Amador was born and raised in the Philippines and arrived in BC in July of 2008. His professional background includes senior management responsibilities in Finance, Human Resources, IT and Project Management as well as key roles in strategic and corporate planning. An accountant by profession (CMA, CPA), he is also a Project Management Professional (PMP) and an MBA. He has experienced working across a broad range of organizations, from small manufacturing and service start-ups to large financial, consumer and telecommunications firms.

His more recent experience is with a health regulatory nonprofit organization in the province. His recent volunteer experience includes serving as a member of the Advisory Board of CPA Canada’s Community Connect (Financial Literacy) program as well as helping a nonprofit evaluate business plans for a global school business plan competition, as a U.N. online volunteer. He is looking forward to doing his part in helping new immigrants live a productive life in Canada.

A retired businessman from his former country, Arsenio holds a Bachelor degree of Science in Business Administration ( B.S.B.A.).

Now a Tai Chi practitioner and have knowledge of Tai Chi Chuan ( hand form ), Tai Chi Swords, Tai Chi Kong Fu Fan, Tai Chi Push Hand, Tai Chi Fochen and Qigong natural healing exercise call “wai dan gong ” and Holistic Stretching and Meditation Exercise call “weichun gong” or chinese yoga. At present teaching those above exercises in some community center and also at MOSAIC , Rosser branch.

Eric LamEric Lam is originally from Vietnam. He is a regulated Canadian Immigration Consultant, a business and marketing consultant and an inspiring leader. With over 14 years of experience in marketing, consulting and management (project, product and business) for online and retail industries, he helps tech start-ups and big and small brands thrive.

Being an immigrant, Eric knows the challenges of the integration into the Canadian society and he always feels grateful to all the support from the Canadian Government and, particularly, MOSAIC. It is his choice to give-back by volunteering in various projects/programs and serving as a member of Client Advisory Committee is definitely his most favorite so far.

Himanshu Chopra Born and raised up In Mumbai, India, Himanshu came to Canada in October of 2012. An architect from India, he has completed his masters in construction project management from United Kingdom, and is a Project Management Professional and Certified Green Construction Manager. He has also completed a variety of courses from British Columbia Institute of Technology. Himanshu has completed projects in D&B, PFI & PPP format of contracts in India, UK and Canada. He has been a member of numerous professional associations including RAIC, RICS, PMI, COA, PEATA.

Himanshu became involved with MOSIAC as a client in 2013 and is grateful for the help he has received through various programs. Himanshu has become a part of our Client Advisory Committee to help further improve program delivery and enhance value of the services for newcomers.

Amador AstudilloMelvin, born in Ecuador, is an Economist with a Master’s degree in Business Administration. His professional background includes knowledge and experience in Information Systems Management, International Trade, Customs, Forensic Audits, Logistics, Finance, Economic Research/Analysis, and Securities. He has worked in the private and public sectors in his hometown and also internationally. He is fluent in French, Spanish, German and Portuguese. In Canada, he found his passion for volunteerism at the NewToBC’s Library Champions Project, where he was a member of the Advisory Committee. His goal as a member of MOSAIC’s Client Advisory Committee is to support the Canadian multicultural immigrant community.
Priya Kannan holds a doctorate in clinical psychology and is a highly reputed psychologist and corporate trainer in India. She was previously the director of a leading EFAP provider in South Asia.

Priya immigrated to Canada in February 2016 and made Vancouver home for her and her family. She has had many frustrating experiences moving around in circles during her transition to Canada, but was able to find a good position with a leading benefits provider in her area of expertise. A registered clinical counsellor in BC, she is currently the trauma manager for Western Canada at Morneau Shepell.

Priya has been on our Client Advisory Committee since November 2016 and she enjoys helping new immigrants by supporting MOSAIC’s work. She believes that with the right guidance and moral support, all immigrants can become successful and prosperous.

Sandra is a Quality Assurance holder of a professional Chemical Engineering degree from Mexico City. She has been living in Vancouver for 19 years and has worked in the quality assurance field in various industries, such as pharmaceutical and compressed gas, among others. She has led locations to successful ISO 9001 certifications and developed training programs for regulatory requirements as per Health Canada, analytical instrumentation and ISO standards. She has worked in laboratory, manufacturing and service environments, as well as a lead auditor performing internal and external audits. Sandra strongly believes that quality is present in all aspects of our lives and constantly strives for improvements.

In joining MOSAIC’s CAC, Sandra looks forward to contribute to the constant improvement of services provided to new comers.

Santosh MishraSchooled and raised in India, Santosh has had a distinguished career of over 30 years as an engineer (Electronics and Telecom). He has master degrees in engineering and management. He served the Indian Navy for 20 years and retired as a Commander. For the past 10 years he worked in an IT company heading three departments (quality, compliance and InfoSec, as  VP). He successfully led the company through ISO 9001, 27001, CMM, CMMI, Six Sigma -excellence-initiatives processes and contributed substantially to management-maturity and quality-culture enhanced projects in the company, resulting in a spurt of growth and enhanced bottom line. He has been volunteering for over eight years in areas of quality and project management in Vancouver, Calgary, and Bangalore.

Santosh arrived in B.C. in July 2011 and is very appreciative of the services he received form MOSAIC since September 2011. He enjoys giving back and helping the community. Serving in the client advisory committee, he hopes to help immigrants to better integrate  into Canadian society.