Be confident in us!

MOSAIC donors can be confident that donations are handled in an ethical manner and that we are an organization dedicated to fiscal responsibility.  We abide by a code of conduct, based on the Association of Fundraising Professionals’ Donor Bill of Rights.

1. To be clear about our mission and how MOSAIC intends to use donations
2. To know that donations will be used for the purpose for which it was given
3. To trust that information about donations will remain confidential to MOSAIC to the extent provided by law
4. To be assured that donations will be banked promptly and spent within a reasonable time
5. To receive appropriate thanks and recognition
6. To receive, upon request, all published financial statements
7. To know that complaints will be responded to, taken seriously and handled promptly.
8. To seek accurate professional advice on tax efficient giving methods
9. To receive prompt and accurate answers to questions
10. To choose to be excluded from any future solicitations
11. To expect that there is a fair and proper balance between the interests of donors and the aims and objectives of MOSAIC
12. To know whether an individual soliciting funds is a volunteer, an employee, a hired solicitor or other
13. To have the right to remain anonymous
14. To know that donor names will never be sold
15. To request that contact information will not be shared with others for fundraising purposes
16. To have the right to escalate a complaint to MOSAIC’s Board of Directors and if still not satisfied to submit a complaint directly to the Canadian Centre for Philanthropy.
17. To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.