MOSAIC is pleased to announce that CARF has re-accredited our organization for another three years, following a team visit from the accrediting body in October. This achievement is an indication of MOSAIC’s commitment and dedication to improving the lives of our clients. The CARF report supports the organization’s continuous improvement cycle and provides a roadmap on areas of focus for the upcoming three-year period. In the Accreditation Report, CARF noted many areas of strength within the organization.
Here are a few strengths that emerged as themes in the report:
“Praise is expressed for the recently made leadership changes and achievement of the strategic goals of the organization. Significant expansion of services has occurred, and a number of new initiatives are occurring to provide services following closely the mission, vision and values.
“MOSAIC has a very diverse and professional workforce. The organization has strategically employed skilled individuals who speak as many as seven different languages and dialects. This internal resource allows the organization to provide its services in more than 60 languages by cross-pollinating staff members to truly provide an individualized and person-centred service.”
“The focus that MOSAIC puts on work-related communication and corporate/work culture is a strength of the organization, It helps individuals served acclimate to the Canadian work culture, which helps ensure success in the workplace.”
“Staff members are well trained, dedicated, and motivated to assist individuals served. They work diligently to help each individual reach his/her goals. Their caring is evidenced in their everyday interactions with individuals served and their families.”
“The senior managers are very knowledgeable and dedicated staff members and bring with them a wealth of experience, including being multilingual themselves. This is truly representative of the mission of the organization and the population it serves. “
CARF accreditation signals a service provider’s commitment to continually improving services, encouraging feedback, and serving the community. The accreditation process applies sets of standards to service areas and business practices during an on-site survey. Accreditation, however, is an ongoing process, signaling to the public that a service provider is committed to continuously improving services, encouraging feedback, and serving the community. Accreditation also demonstrates a provider’s commitment to enhance its performance, manage its risk, and distinguish its service delivery. To learn more, please visit carf.org.