Customized Employment Services involves providing individualized services to both clients and employers when clients have complex employment support needs and require intensive support services to secure employment.

We help newcomers to Canada (citizens, permanent residents, convention refugees, protected persons) find and maintain sustainable, paid employment through customized employment services in multiple languages.

Services are based on our solid experience as an Employment Program of British Columbia (EPBC) service provider and over forty years as one of the largest settlement organizations in Canada.

Our Approach

Our approach to Customized Employment Services includes individualized assessment of the newcomer client’s strengths, needs and interests compiled through a discovery process, and the development of a customized employment profile to identify best-match scenarios between work environments, supports, client interests, and work tasks.

If you are an Employment Program of British Columbia (EPBC) service provider please contact us for more information via customizedemployment@mosaicbc.org or 604 708 9300.

Counselling Newcomers

In counselling newcomers to Canada we:

  • Practice appropriate and sensitive skills in client engagement.
  • Employ counselling strategies that are relevant to clients’ needs, preferences, skills, and goals.
  • Acknowledge the life experiences of clients.
  • Consider the cultural values of clients.
  • Utilize the services of in-house interpreters and translators as required.
  • Assist with the evaluation of international credentials.
  • Liaise with employers on behalf of clients.
  • Arrange and conduct interviews as well as negotiating and finalizing the terms of employment.

Working with Employers

In working with employers we:

  • Ensure that employers are familiarized with CE services and identify opportunities for collaboration.
  • Develop partnerships that are beneficial to employers, and that provide opportunities for client placement.
  • Negotiate customized positions with employers by creating new jobs, or customizing existing jobs that are specific to clients’ needs, skills, abilities and competencies.
  • Provide ongoing support and communication between employers and employees (clients) to ensure a successful placement.

Canada-BC logo The Employment Program of British Columbia is funded by
the Government of Canada and the Province of British Columbia.